FREQUENTLY ASKED QUESTIONS

 

How do I get a membership/account? 

 

Go to theshedfitfactory.com → click JOIN THE FAMILY → click the membership option of your choice → enter your email address → if you are not in our database you will have the option to Set Up New Account. 

 

I am not a member, how do I sign up for a Drop In class?

 

Go to theshedfitfactory.com → click “JOIN THE FAMILY” →  click the membership option of your choice → enter your email address → if you are not in our database you will have the option to Set Up New Account. After you set up your account click on schedule at the top of the page → click on the red “SIGNUP” button → click “REGISTER FOR THIS CLASS TIME”.

 

I am a member, how do I sign up for class?

 

Log into theshedfitfactory.com → log into your account → click on schedule at the top of the page → click on the red “SIGNUP” button → click “REGISTER FOR THIS CLASS TIME”. 



I am a member, how do I join the class?

 

Log into theshedfitfactory.com → go to My Account → go to your upcoming classes at the bottom of the screen → click on the green "join virtual" button. This button will appear 30 min before class, however it won’t be active until the instructor starts the class 5 minutes before class. If having trouble accessing the class, refresh your screen and try again.



How do I get my audio to work? 

 

For the best experience, after you join the class by clicking on the green join virtual button, in the upper left hand corner click on the orange Zoom button → then click connect to audio.



Why am I not receiving emails?

 

Log into your account and make sure your correct email is on file and that you have chosen the option to subscribe to email. 

 

How long are class recordings available? 

 

Class recordings will be available for a minimum of 30 days.



How do I access class recordings?

 

Log into your account and click on the red button CLICK HERE FOR ON DEMAND VIDEOS.



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